Questions and answers
FAQ
Short answers about orders, delivery, returns and paying by invoice.
What does shipping cost?
Every US order ships flat rate for $9.95 by USPS Priority and arrives in 2 to 3 business days.
Can I return something?
Yes, within 30 days of delivery, in the original packaging, for any reason. Email [email protected] with your order number and we will send a return label or arrange a pallet pickup.
Will the oak match between pieces?
All oak is white oak with the same hardwax oil finish, so the tone is consistent. Grain varies board to board; no two shelves are identical.
Do I need to anchor tall pieces to the wall?
Anything over 60 in ships with an anchor strap or bracket. Use it. Load ratings assume the piece is anchored.
Do the lockers come with locks?
No. The recessed handle takes any standard padlock with a shackle up to 0.3 in in diameter.
Can I add to the wall track or closet system later?
Yes. Track, hangers, standards, shelves and rails are all cross compatible across the range. Email us with what you have and we will tell you what fits.
What if a part is damaged on arrival?
Photograph the carton and the part, email [email protected] within 7 days, and we will send a replacement part or a replacement piece at no charge.
How do I pay?
By bank transfer against an emailed invoice. Place the order, and within one business day we email an invoice with the bank details; your order ships once the transfer has cleared. Card payment at checkout is coming and will be announced here. Payments are received by the company that operates this store, so the name on your statement can differ from the store name.
How do I reach you?
Email [email protected]. We answer within one business day, Monday to Friday. Please do not send card details or passwords by email.
More about delivery and returns: Shipping & returns.